Shipping Policy
Last updated: April 2026
1. Shipping Areas
Stillwater BioLabs ships exclusively within the United States, including the 48 contiguous states, Alaska, and Hawaii. We do not currently ship to US territories, APO/FPO addresses, or internationally.
2. Carrier & Service
All orders ship via UPS 2nd Day Air from our temperature-controlled facility. Tracking is provided on every order and sent to your email on file once the shipment is picked up.
3. Shipping Rates
Freight is quoted with your order. There is no consumer shipping threshold on wholesale accounts: your quote lists the shipping cost alongside compound pricing, and you approve both before an invoice is issued.
4. Processing Time
Bulk orders enter the fulfillment queue once the quote is approved and the invoice is paid. Lead time is confirmed on your quote. Tracking is emailed to your address on file as soon as the label is cut.
5. Cold-Chain Handling
Lyophilized peptide research compounds are shipped at ambient temperature in insulated, research-grade packaging designed to maintain stability during transit. Upon arrival, store products according to the Storage instructions listed on each product page (typically −20°C for long-term, 2–8°C for reconstituted solutions).
Temperature-sensitive products ship with freezer packs during summer months at no additional cost.
6. Delivery & Signature
UPS 2nd Day Air typically delivers within 2 business days of shipment. Signature is not required by default. If your order is delayed or lost in transit, contact our support team at support@stillwaterbiolabs.com or (787) 225-3890.
7. Lost or Damaged Shipments
If a shipment is marked delivered but not received, please check with neighbors and your building management first, then contact us within 48 hours. If the package is confirmed lost or arrives damaged, we will ship a replacement at no additional cost or issue a full refund per our Refund Policy.
8. Address Accuracy
You are responsible for providing a complete and accurate shipping address on your order request. Shipments returned to us due to an incorrect or incomplete address will incur a re-shipment fee, quoted at cost. We recommend reviewing your address carefully before approving a quote.
9. Research Use Only
All products are intended strictly for in-vitro laboratory research purposes. See our Research Use Only Policy for details.
10. Contact
Questions about shipping?
Stillwater BioLabs (a brand of Quantum Matrix Holdings LLC)
954 Avenida Ponce De Leon, Suite 205
San Juan, Puerto Rico 00907, United States
support@stillwaterbiolabs.com
(787) 225-3890 · Mon–Fri 9AM–5PM CST